Legal Notice and Privacy Policy

Privacy is of great importance to Upbikers and we want to maintain an open and transparent attitude when dealing with your personal data.

Therefore, we have a policy that sets out how your personal data is treated and protected.

 

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

The company Motorbike Developments S.L, owner of the website upbikers.com, is responsible of processing the personal data that you provide us with and is liable for the said personal data in accordance with the applicable data protection regulations.

 

Motorbike Developments S.L
Micer Mascó, 42, Entlo. Office 16
6010 Valencia
Spain

Limited liability company,
Registered in the Mercantile Registry of Valencia, Volume 9626, Book 6908, Sheet 212, Page V-153826,
Tax Identification Number: C.I.F.: B98532864

 

WHAT KIND OF PERSONAL DATA DO WE PROCESS?
We will process any data you provide, including the following categories:

– contact information such as: name, address, email and phone number
– order information
– IP address
– which products and offers you have selected
– purchase history
– what you have explored and what you have selected on the website

 

WHY DO WE USE YOUR PERSONAL DATA?

Online shopping

We will use your personal data to manage your online purchases at Upbikers by processing your orders and returns through our online services, and to send you notifications about the delivery status or in case of problems with the shipment of the items.

We will also use your data to handle any complaints or product warranty issues.
Your personal data will be used to identify you and validate your legal age for online shopping.

Direct Marketing

We will use your personal data to send you marketing offers and invitations through emails and messages.

In order to optimize your experience with Upbikers we will provide you with relevant information, recommend products and send you reminders of items still in your shopping cart or personalized offers. All of these services will be based on previous purchases you have made, what you have selected and information you have sent us.

Customer Services

We will use your personal data to manage any requests, to handle complaints or questions about product warranty and support issues via email, our chat function, by phone or through social networks.

We may also contact you if a problem arises with your order.

Development and improvement

We will use your data to evaluate, develop and improve the services, products and systems we offer to all our customers. On this basis, we will not analyse your data on an individual basis, but will process it under a pseudonym.

This includes analysis to make our services easier to use; for example, modification of the user interface to simplify the flow of information or to highlight features that are frequently used by our customers in our digital channels, as well as improvement of computer systems to increase the security of visitors and our customers in general.

The analysis will also allow us to constantly develop and improve the logistics of goods by forecasting purchases, storage and deliveries as well as our resource capacity from a sustainable point of view by making purchases and delivery schedules more dynamic.

Compliance with legal obligations

We will use your personal data to comply with legal obligations, court rulings and other decisions stipulated by the authorities.

This includes using your personal data to collect and verify accounting data to comply with accounting regulations.

Prevention of misuse and crime

We will use your personal data to manage the loss forecast by ensuring that the terms and conditions have been followed in order to detect and prevent the misuse of our services.

Your personal data will be used to prevent and investigate any abuse of our online services, as well as losses or fraud, by analysing your online shopping behaviour.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

Online shopping

The processing of your personal data by Upbikers is necessary for the fulfilment of the service of administration and delivery of your order (execution of a contract).

Direct marketing

The legal basis for the processing of your personal data is the legitimate interest of Upbikers.

Customer service

The legal basis for the processing of your personal data is the legitimate interest of Upbikers.

Development and improvement

The legal basis for the processing of your personal data is the legitimate interest of Upbikers.

Compliance with legal obligations

The processing of your personal data is necessary for Upbikers to comply with its legal obligations.

Prevention of misuse and crime

The processing of your personal data to prevent misuse of our services is based on our legitimate interest.

 

WHO HAS ACCESS TO YOUR PERSONAL DATA?

The data we collect about you is stored within the European Economic Area (“EEA”), but may also be transferred and processed in a country outside the EEA. Any transfer of your personal data will be carried out in accordance with applicable laws.

We never pass, sell or exchange your personal data with third parties. Any data sent to third parties will be used only to provide you with our services.

“Data sent to third parties will only be used for

– to offer you the above-mentioned services

– communication companies that will send the confirmation of your order

– as well as warehouses and suppliers related to the delivery of the order

– payment service providers for your subscription”

The data sent to third parties will only be used for the services mentioned here above, by media agencies and direct marketing distribution or physical.

Please note that many of these recipient companies have the right or obligation to process your personal data.

For transfers outside the EEA, Upbikers will use the Data Protection Type Contract Clauses adopted by the European Commission and the EU-US Privacy Shield as a guarantee for those transfers made to countries that do not have an adequacy ruling from the European Commission.

How long will we keep your data?

We will keep your data in order to fulfil your rights towards us and to comply with the accounting rules in your country.

After this period of time, your personal data will be deleted.

 

WHAT ARE YOUR RIGHTS?

Right of access:

Everyone has the right to obtain confirmation as to whether or not Upbikers is processing personal data concerning them. You can contact Upbikers who will send you the personal data we are processing about you by email.

Right of rectification:

You have the right to request the rectification of your personal data if it is inaccurate, including the right to complete data that is incomplete.

Right of deletion:

You have the right to obtain without undue delay, the deletion of any personal data processed by Upbikers at any time, except in the following situations:

– you have an outstanding issue with Customer Service

– you are suspected or confirmed to have misused our services in the last four years

– you have made a purchase so we will keep your personal data in relation to the transaction for accounting purposes.

Right to oppose direct marketing:

You have the right to oppose direct marketing, including profiling carried out for such direct marketing.

You may opt-out of direct marketing at any time by following the instructions provided in each marketing email.

In doing so, Upbikers will not be able to send you any direct marketing offers or information based on your consent.

Right to file a complaint with a supervisory authority:

If you believe that Upbikers is treating your data incorrectly, you may contact us. You also have the right to file a complaint with the competent data protection authority.

 

COOKIES

A cookie is a small text file that is stored on your computer or mobile device, from where it is retrieved on subsequent visits. If you use our services, we understand that you accept the use of such cookies.

How do we use cookies?

We use permanent cookies to maintain your details if you have selected “Remember Me”.

We will use cookies to save your favourite products.

We use session cookies for example when you use the function to filter products or if you added an item to your shopping bag.

We use both our own and third party cookies to collect user data and aggregate or individual statistics in analysis tools in order to optimize our site and provide you with relevant marketing material.

Some third party cookies are set through services on our pages that are not under our control. They are set by social networking providers such as Facebook or YouTube and refer to the ability of users to share content on this site, as indicated by their respective icon.

We also use third party cookies that allow us to keep track of websites for the purpose of serving you advertising on other websites/channels.

What kind of personal data do we process?

We will only connect your cookie ID to personal data submitted and collected in connection with your purchase.

Who has access to your personal data?

Data sent to third parties, used only to provide you with the services listed above, will include analysis tools to gather statistics and to optimize our site by providing you with relevant material.

What is the legal basis for processing your personal data?

We will only connect your cookies to personal data if you are a customer.

The processing of your personal data is based on your consent to accept the cookie.

How long do we keep your data?

Upbikers does not store your personal data. You can easily delete these cookies from your computer or mobile device using your browser. For further instructions on how to manage and delete cookies, please refer to the “Help” tab in your browser. You can disable cookies or be notified every time a new cookie is sent to your computer or mobile device. If you choose to disable cookies, you will not be able to benefit from all the features of our site