Shipping/Returns/Warranties

1.- SHIPMENTS

1.1.- Transport

The orders will be sent by the following means of transport and will be used according to the place of delivery:

SPAIN PENINSULA, PORTUGAL, FRANCE, UNITED KINGDOM, ITALY, BELGIUM, HOLLAND, LUXEMBOURG AND GERMANY: company NACEX, urgent parcels

BALEARIC ISLANDS: company NACEX or other of similar characteristics according to shipping zone to be chosen by MOTORBIKE DEVELOPMENTS, S.L.

CEUTA, MELILLA AND THE CANARY ISLANDS: “Blue Package” Mail.

1.2.- Delivery period

The WEB site of MOTORBIKE DEVOLOPMENTS, S.L. (http://www.upbikers.com) will indicate the expected delivery time in hours or days, for each article or product, and it will be calculated from the day after the order is completed, excluding in the calculation non-working days (Saturdays, Sundays and holidays).

The customer must bear in mind that these are always approximate and non-binding dates.

It is the policy of MOTORBIKE DEVELOPMENTS, S.L. to deliver the product within the established delivery times, even shortening them, whenever possible. Since it is usual in the transport that unforeseen or extraordinary circumstances may arise that extend the delivery time, if this situation occurs we will contact you to communicate the possible delay and inform you of the new delivery time, which in any case will not exceed 30 days which is our maximum delivery time.

In case of not being able to comply with the maximum delivery time, we will inform you of the situation of your order and you may choose to keep it, accepting a new delivery time, or cancel it and MOTORBIKE DEVELOPMENTS, S.L. will fully reimburse the amount paid, without any compensation in the latter case.

If the order is for more than one unit of product, and always depending on the volume and circumstances of the same, MOTORBIKE DEVELOPMENTS, S.L. could make the delivery by several partial shipments at no extra cost to the customer and in order to optimize the delivery times of the various goods.

For shipments to the following destinations, the approximate delivery times are indicated below:

FRANCE, UNITED KINGDOM, ITALY, BELGIUM, HOLLAND, LUXEMBOURG AND GERMANY: 5 days

BALEARIC: 3 or 4 days

CEUTA, MELILLA AND THE CANARY ISLANDS: 7 to 9 days

1.3.- Shipping Costs

1.3.1.- Peninsular Spain and Portugal

For orders equal to or greater than 130€, no shipping costs will be charged, and therefore shipping is free for you.

Regarding products with the FREE SHIPPING logo, shipping will also be free even if the amount of the order is not equal to or greater than 99€ and you can add other products to the basket along with it that will also have no shipping costs.

The costs, including VAT, of shipping at your expense for orders under 130€ are as follows

PENINSULAR SPAIN/PORTUGAL: 4,95€

1.3.2.- Balearic Islands:

In orders equal or superior to 260€, no shipping costs will be charged and therefore the shipping will be free for you.

The shipping costs (VAT included) at your expense for the formalization of orders under 260€ are

BALEARIC ISLANDS: 9.95€.

1.3.3.- Ceuta, Melilla, the Canary Islands, France, the United Kingdom, Italy, Belgium, the Netherlands, Luxembourg and Germany:

CEUTA, MELILLA AND THE CANARY ISLANDS (*): 35€

In no case will MOTORBIKE DEVELOPMENTS, S.L. be responsible for the taxes, tariffs or customs clearance charges in these communities, these expenses being assumed by the customer.

FRANCE, UNITED KINGDOM, ITALY, BELGIUM, HOLLAND, LUXEMBOURG AND GERMANY (*): 8.95€

For the delivery locations indicated (*), in the case of large volume products or several packages, the shipping costs may vary. To know the amount of these costs you can make a simulation in the shopping cart.

1.4.- Risks

Whenever MOTORBIKE DEVELOPMENTS, S.L. sends you the purchased goods, it is understood that the risk of loss or damage to them will be transferred to you when you or a third party indicated by you, other than the carrier contracted by MOTORBIKE DEVELOPMENTS, S.L., acquires their material possession.

In the case of receiving the package with signs of having been tampered with or beaten, indicate it on the delivery note of the carrier and check the products in his presence and do not sign the delivery note without having indicated these incidents despite checking that your material appears to be in perfect condition.

IMPORTANT NOTICE: MOTORBIKE DEVELOPMENTS, S.L. will not accept claims on shipments after 24 hours from receipt of the package, within which time the customer must make the claim via email to info@upbikers.com.

2.- RETURNS

2.1.- Information on your right of withdrawal

We would like to inform you that as you are a consumer or user in accordance with current legislation, you have the right to withdraw from this contract within a period of 15 natural days without the need for justification.

The withdrawal period will expire 15 calendar days from the day you or a third party, other than the carrier, acquires material possession of the goods.

In order to exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unambiguous statement which you can send to us by e-mail at info@upbikers.com, stating the order number. A model withdrawal form is available in section 2.2 below, but its use is not obligatory.

2.2.- Model withdrawal form

For the attention of MOTORBIKE DEVELOPMENTS, S.L.:

I hereby inform you that I am withdrawing from my contract of sale of the following property:

– Order no. (…)

– Consumer and user name

– Consumer’s address

– Date

 

2.3.- Conditions for the return of goods

Returned products must be in perfect condition, with all labels attached, in their original packaging and with manuals, accessories or promotional gifts included, if applicable. They must keep and not have been removed the seals or blisters when they have them.

THE PRODUCT TO BE RETURNED MUST BE WRAPPED IN ITS ORIGINAL PACKAGING, MAKING SURE THAT IT IS PACKAGED IN THE SAME WAY IT WAS RECEIVED, to ensure that it is not damaged in transit, it is very important that you do not put insulating tape/bonder on the product packaging. Wrap first the article in similar characteristics that was sent by MOTORBIKE DEVELOPMENTS, S.L., if the product arrives in conditions contrary to those indicated, MOTORBIKE DEVELOPMENTS, S.L may refuse to refund the amount of the product and reserves the right to make a devaluation of up to 20% for breakage or damage to the original packaging of the same, assuming the customer the cost of transport, and if you do not agree, return the product.

The improper use in any product, to the standard in a shop of motorcycle accessories, for example, marks on the sole of the UPBIKERS, will be considered an abuse of the right of withdrawal and, in these cases MOTORBIKE DEVELOPMENTS, S.L. reserves the right to make a devaluation of the product, or refuse to return, if the product does not reach our facilities in optimal conditions that allow the sale as an article again.

In the case of buying a product that has an associated gift or extra discount for the purchase of the first, the customer to exercise the right of withdrawal of the product, the customer must also return any promotion or gift associated and delivered, if he decides not to return any of the products the customer must pay the price that is on the website (http://www.upbikers.com) at that time.

2.4.- Consequences of withdrawal

In case of withdrawal by you, we will proceed to make the refund using the same payment method you used for the initial transaction, unless you expressly indicate otherwise. The refund will not be made until we have received and checked the goods at our premises, ensuring compliance with the conditions set out in the previous section.

The customer must be available so that we can collect the goods from the same address indicated when placing the order without any undue delay. When returning orders to CANARy islands, CEUTA and MELILLA, the customer must return or deliver the goods directly by his own means to MOTORBIKE DEVELOPMENTS, S.L., Calle Micer Mascó, 42 Entlo. Despacho 16, 46010 Valencia, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date you inform us of your decision to withdraw from the contract.

The direct cost of return will be paid by the customer in accordance with the provisions of section 2.5 below.

You will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature of the goods and the characteristics of the goods, outside what is considered normal in our own facilities. In these cases, the amount of the decrease in value will be deducted from the return of the payment received from you.

Likewise, when returning the material to us, it is very important that you do not stick labels or seals on the original box of the product. You must wrap/pack the product in a bag or box before handing it over to the courier. If you do not do so, we will apply a reduction in value when we return the money to you.

2.5.- Direct costs of returning the goods

In the event that you decide to exercise your right of withdrawal, the direct costs of returning the goods (handling and shipping) will be at your expense and will be deducted from the amount to be refunded in accordance with the following prices:

RETURNS IN OUR HEADQUARTERS: Calle Micer Mascó, 42 Entlo, Despacho 16: FREE (Only applies when the customer is in our offices with the product to make the return).

FOR THE REST OF SPAIN PENINSULA AND PORTUGAL: *8.26 EURO + VAT.

FOR THE BALEARIC ISLANDS: *16.52 EURO + VAT.

FOR FRANCE, UNITED KINGDOM, ITALY, BELGIUM, HOLLAND, LUXEMBOURG AND GERMANY: *20 euros including VAT.

COUNTERFEIT PAYMENTS: In the case of cash on delivery payments, the commission generated by this method of payment will not be refunded, as it is a service outside MOTORBIKE DEVELOPMENTS, S.L. voluntarily selected by the customer as a method of payment and condition for delivery of the products purchased.

CANARY ISLANDS, CEUTA AND MELILLA, the transport of the goods will be on your account and risk, and in no case will MOTORBIKE DEVELOPMENTS, S.L. assume costs incurred by the customs clearance in the peninsula to make the reception of the material.

*In case of exchange or return of goods of a certain volume or weight, MOTORBIKE DEVELOPMENTS, S.L. reserves the right to pass on to you the higher cost of transport due to the parameters of weight and volume.

 

3-PRECAUTIONS TO BE TAKEN INTO ACCOUNT IN A RETURN

The product to be returned to the company MOTORBIKE DEVELOPMENTS, S.L. will be the responsibility of the customer and must be wrapped in perfect condition so that both, it and the original packaging, are not damaged during transport, in the same way that MOTORBIKE DEVELOPMENTS, S.L. makes the shipment because then the same product must be in perfect condition to be sold again.

If the product arrives in conditions contrary to those indicated, MOTORBIKE DEVELOPMENTS, S.L. will discount 20% for breakage or damage to the original packaging of the product.

 

4-PRECAUTIONS TO BE TAKEN INTO ACCOUNT AT THE TIME OF DELIVERY

In the case of receiving the package with signs of having been tampered with or beaten, please indicate this on the carrier’s delivery note and check the products in the presence of the carrier and do not sign the delivery note without having indicated these incidents despite checking that your material does indeed appear to be in perfect condition.

IMPORTANT NOTICE:

We cannot accept complaints about shipments after 24 hours from receipt of the package. The claim must be made via e-mail to the following address: info@upbikers.com.

No reshipment of products will be made until the reception and condition of the product, packaging and accessories of the item to be returned or exchanged have been verified in our warehouse.

 

5- WARRANTIES

MOTORBIKE DEVELOPMENTS, S.L. offers in its products the contractual guarantee in the legally established terms, during a period of two years from the delivery date except for the products in which any other period is indicated.

You have the legal obligation to inform us of the non-conformity of the product within two months of becoming aware of it. Failure to comply with this deadline will make you liable for any damage or loss actually caused by the delay in communication.

MOTORBIKE DEVELOPMENTS, S.L. will assume all the transport costs during the 2 years of the contractual guarantee from the delivery of the product. If the guarantee is denied, the customer will have to assume the postage for sending the product to the manufacturer and return to your home.

IMPORTANT: To process a guarantee, it is essential to have the purchase invoice, since the invoice is the guarantee of purchase of the product.