Shipping, Returns, Warranties
Orders will be shipped by the following means of transport and will be used depending on the place of delivery:
SPAIN, PENINSULA, PORTUGAL, FRANCE, UNITED KINGDOM, ITALY, BELGIUM, DUTCH, LUXEMBOURG AND GERMANY: NACEX, express parcel company.
BALEARIC ISLANDS: NACEX Company or another of similar characteristics according to the shipping area of MOTORBIKE DEVELOPMENTS, S.L. choice.
CEUTA, MELILLA AND CANARY ISLANDS: Correos España Postal Package
1.2.- Delivery terms
On the MOTORBIKE DEVELOPMENTS, S.L. WEB (http://www.upbikers.com) will indicate the expected delivery time in hours or days, for each item or product, and will be computed from the day following the day on which the order is completed, excluding non-working days (Saturdays, Sundays and holidays).
The customer must bear in mind that these are always approximate and non-binding dates.
It is the policy of MOTORBIKE DEVELOPMENTS, S.L. to deliver the product within the established delivery times, even shortening them, whenever possible. Since in the transport it is usual that unforeseen or extraordinary circumstances may arise that extend the expected delivery time, if this situation occurs we will contact you to inform you of the possible delay and inform you of the new expected delivery time, which in any case will not exceed 30 days, which is our maximum delivery time.
In case of not being able to meet the maximum delivery time, we will inform you of the status of your order and you can choose to keep it, accepting a new delivery time, or cancel it and MOTORBIKE DEVELOPMENTS, S.L. would fully refund the amount paid, without any compensation in the latter case.
If the order is for more than one unit of product, and always depending on the volume and circumstances of the same, MOTORBIKE DEVELOPMENTS, S.L. could make the delivery by several partial shipments at no extra cost to the customer and in order to optimize delivery times of the various goods.
For shipments to the following destinations, approximate delivery times are shown below:
FRANCE, UNITED KINGDOM, ITALY, BELGIUM, DUTCH, LUXEMBOURG AND GERMANY: 5 days
BALEARIC ISLANDS: 3 or 4 days
CEUTA, MELILLA AND CANARY ISLANDS: 7 to 9 days
1.3.- Shipping costs
1.3.1.- Peninsular Spain and Portugal:
For orders equal to or greater than 130€, shipping costs will not be charged, therefore, shipping is free for you.
For products with the FREE SHIPPING logo, shipping will also be free even if the amount of the order is not equal to or greater than 130€, and you can add other products to the cart along with it, which will also have no shipping costs.
The shipping costs, including VAT, are as follows for orders under 130€.
1.3.2.- Balearic Islands:
On orders equal to or greater than 260€ no shipping costs will be charged and therefore shipping will be free for you.
The shipping costs (VAT included) to be paid by you for orders under 260€ are as follows:
BALEARIC ISLANDS: 9.95€.
Ceuta, Melilla, Canary Islands, France, United Kingdom, Italy, Belgium, Holland, Luxemburg and Germany:
CEUTA, MELILLA AND CANARY ISLANDS (*): 35€.
In any case MOTORBIKE DEVELOPMENTS, S.L. will not be responsible for taxes, duties or customs clearance charges in these communities, being such costs borne by the customer.
FRANCE, UNITED KINGDOM, ITALY, BELGIUM, THE NETHERLANDS, LUXEMBOURG AND GERMANY (*): 8.95€.
For the delivery locations indicated (*), in the case of large volume products or several packages, shipping costs may vary. To find out the amount of these expenses, you can make a simulation in the shopping cart.
Whenever MOTORBIKE DEVELOPMENTS, S.L. sends you the purchased goods, it is understood that the risk of loss or deterioration of these will be transferred to you when you or a third party indicated by you, other than the carrier contracted by MOTORBIKE DEVELOPMENTS, S.L., acquires their material possession.
In the event that you receive the package with signs of having been tampered with or damaged, indicate this on the carrier’s delivery note and check the products in the presence of the carrier and do not sign the delivery note without indicating these incidents, even if you have checked that your material appears to be in perfect condition.
IMPORTANT NOTE: MOTORBIKE DEVELOPMENTS, S.L. will not accept complaints about shipments after 24 hours from receipt of the package, within which time the customer must make the claim via email to the address email@example.com.
2.1.- Information on your right of withdrawal
We wish to inform you that since you are a consumer or user in accordance with current legislation, you have the right to withdraw from this contract within 15 calendar days without justification.
The withdrawal period shall expire 15 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement that you can send us by e-mail to firstname.lastname@example.org indicating the order number. A model withdrawal form is available in section 2.2 below, although its use is not mandatory.
2.2.- Model of withdrawal form
To the attention of MOTORBIKE DEVELOPMENTS, S.L.:
I hereby inform you that I withdraw from my contract of sale of the following property:
– Order No. (…)
– Name of consumer and user
– Consumer’s address
2.3.- Conditions for the return of goods
Returned products must be in perfect condition, with all tags attached, in their original packaging and with any manuals, accessories or promotional gifts included, if applicable. They must keep and not have been removed the seals or blister seals when they have them.
THE PRODUCT TO BE RETURNED MUST BE PACKAGED IN ITS ORIGINAL PACKAGING, MAKING SURE TO PACK IT IN THE SAME WAY IT WAS RECEIVED, to ensure that it is not damaged in transit, it is very important that you do not put insulating tape/cello on the packaging of the product. If the product arrives in conditions contrary to those indicated, MOTORBIKE DEVELOPMENTS, S.L. may refuse to refund the amount of the product and reserves the right to make a devaluation of up to 20% for breakage or damage to the original packaging of the product, assuming the cost of shipping, and if the customer does not agree, return the product.
The improper use in any product, to the standard in a motorcycle accessories store, for example, marks on the sole of the UPBIKERS, will be considered an abuse of the right of withdrawal and, in these cases MOTORBIKE DEVELOPMENTS, S.L. reserves the right to make a devaluation of the product, or refuse the return, if the product does not arrive at our facilities in optimal conditions that allow the sale again as an article.
In the case of purchasing a product that is associated with a gift product or with an extra discount for the purchase of the first one, the customer when exercising the right of withdrawal of the product, must also return any promotion or gift associated and delivered, if the customer decides not to return any of the products must pay them at the price that is on the web page (http://www.upbikers.com) at the same time.
2.4.- Consequences of withdrawal
In case of cancellation by you, we will proceed to reimburse you using the same means of payment used by you for the initial transaction, unless you expressly indicate otherwise. The refund of the amount will not be made until we have received and checked the goods in our facilities, ensuring compliance with the conditions set forth in the preceding paragraph.
In the case of returned orders, the customer must return or deliver the goods directly with his own means to MOTORCYCLE DEVELOPMENTS, S.L., Calle Jesús, 69-10ª 46007 Valencia, without undue delay and, in any event, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract.
The direct cost of return shall be borne by the customer.
You shall be liable for any diminution in value of the goods resulting from handling other than what is necessary to establish the nature of the goods and the characteristics of the goods, outside of what is considered normal in our own facilities. In such cases, the amount of the decrease in value will be deducted from the refund of the payment received from you.
Likewise, when returning the material to us, it is very important that you do not affix labels or seals to the original box of the product. You must wrap/pack the product in a bag or box before handing it to the courier or post office. If you do not do so, we will apply a reduction in value when returning the money to you.
2.5.- Direct costs for the return of goods
In the event that you decide to exercise your right of withdrawal, the direct costs of returning the goods (handling and shipping) will be at your expense.
3-PRECAUTIONS TO TAKE INTO ACCOUNT WHEN RETURNING A PRODUCT
The product to be returned to MOTORBIKE DEVELOPMENTS, S.L. will be the responsibility of the customer and must be wrapped in perfect conditions so that both the product and the original packaging are not damaged in transport, in the same way that MOTORBIKE DEVELOPMENTS, S.L. makes the shipment since the same product must be in perfect conditions to be sold again.
If the product arrives in conditions contrary to those indicated, MOTORBIKE DEVELOPMENTS, S.L. will deduct 20% for breakage or damage to the original packaging of the product.
4-PRECAUTIONS TO BE TAKEN INTO ACCOUNT AT THE TIME OF DELIVERY
In the event that you receive the package with signs of having been tampered with or damaged, please indicate this on the carrier’s delivery note and check the products in the presence of the carrier and do not sign the delivery note without having indicated these incidents even though you have checked that your material appears to be in perfect condition.
We cannot accept complaints about shipments more than 24 hours after receipt of the package. The claim should be made via e-mail to the following address: email@example.com.
No products will be reshipped until we have verified the reception and condition of the product, packaging and accessories of the item being returned or exchanged in our warehouse.
MOTORBIKE DEVELOPMENTS, S.L. offers in its products the contractual guarantee in the legally established terms, for a period of two years from the date of delivery except for those products in which any other term is indicated.
You have a legal obligation to inform us of the non-conformity of the product within two months of becoming aware of it. Failure to meet such deadline shall render you liable for any damages or losses actually caused by the delay in communication.
MOTORBIKE DEVELOPMENTS, S.L. will assume all transportation costs during the 2 years of validity of the contractual warranty from the delivery of the product. In case the warranty is denied, the customer will have to bear the shipping costs to the manufacturer and the return to his home.
IMPORTANT: To process a warranty, it is essential to have the purchase invoice, since the invoice is the guarantee of purchase of the product.